01
Scope Of This Policy
This Privacy Policy applies to Shyam Sarthi Travels, a taxi and travel service based in Bhopal, Madhya Pradesh, and covers information collected through our website, phone calls, WhatsApp, and any booking made for local taxi, airport or railway transfer, outstation, corporate, wedding, tempo traveller or luxury bus service.
By booking a ride or otherwise sharing your information with us, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our website or booking services.
02
Information We Collect
We collect only what is needed to arrange, manage and support your ride. This generally falls into the categories below.
| Category |
Examples |
| Contact details |
Name, phone number, email address, and WhatsApp number where provided. |
| Trip details |
Pickup and drop locations, travel date and time, vehicle type, and any special requests. |
| Booking & payment details |
Fare amount, payment mode, and payment confirmation details. We do not store your full card or UPI credentials; these are processed by our payment partners. |
| Communication records |
Messages, call notes or emails exchanged with our booking and support team. |
| Website usage data |
Pages visited, browser type, device type and approximate location, collected through cookies and similar technologies. |
Where a trip involves other passengers (for example, a family booking or wedding fleet), the person making the booking is responsible for informing co-passengers that their travel details are being shared with us for the purpose of that trip.
03
How We Use It
We use the information collected for purposes directly connected to providing and improving our travel services, including to:
- Confirm and manage bookings — assigning a driver and vehicle, confirming pickup details, and sharing trip status.
- Process payments — generating fare estimates, invoices and payment confirmations.
- Provide customer support — responding to queries, complaints or changes to an existing booking.
- Improve our service — understanding which routes, vehicles and services are most requested, and fixing issues on our website.
- Send trip related updates — such as driver details, arrival alerts or booking confirmations by call, SMS or WhatsApp.
- Meet legal and safety requirements — such as maintaining trip records where required under applicable law.
We do not use your personal information for purposes unrelated to your travel booking without asking you first.
04
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and help our booking forms work correctly. This may include analytics tools that report aggregate visitor statistics.
You can disable cookies through your browser settings at any time. Doing so may affect certain features of the website, such as pre-filled booking forms, but will not prevent you from calling or messaging us to make a booking.
05
Sharing Of Information
We do not sell your personal information. We share it only where necessary to carry out your booking or to meet a legal obligation, including with:
- Assigned drivers, who receive your name, phone number, and pickup and drop details needed to complete the trip.
- Payment processors, where a booking is paid for online, to complete and confirm the transaction securely.
- Communication service providers, such as SMS, call and WhatsApp platforms, to send booking confirmations and trip updates.
- Corporate or event clients, where a booking is made on your behalf by an employer or wedding coordinator, limited to the trip details relevant to that arrangement.
- Government or regulatory authorities, where disclosure is required by applicable law, such as in response to a lawful request.
Any third party we work with is expected to use your information only for the purpose it was shared for.
06
Data Retention
We retain booking and trip information for as long as needed to provide our services, resolve any disputes, maintain accounting records, and meet legal or regulatory requirements. Information no longer needed for these purposes is deleted or anonymised at reasonable intervals.
07
Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorised access, alteration, disclosure or loss, including restricting access to booking records to staff who need it to do their job. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
08
Your Rights & Choices
You can ask us to:
- Access the personal information we hold about you in connection with your bookings.
- Correct inaccurate contact or booking details.
- Delete your information, subject to any records we are legally required to keep.
- Opt out of promotional calls, SMS or WhatsApp messages, while still receiving trip related communication for an active booking.
To exercise any of these choices, contact us using the details in the Contact Us section below.
09
Children's Privacy
Our services are intended for use by adults booking travel for themselves, their families or their organisations. We do not knowingly collect personal information directly from children. Where a child travels as a passenger, their details are provided to us by the adult making the booking.
10
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. The "Last Updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this page periodically.
11
Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out to us directly:
