Cancellation & Refund Policy

Policy Overview

This Cancellation & Refund Policy applies to every booking made with Shyam Sarthi Travels including local taxi services, airport transfers, railway station transfers, one-way journeys, round trips, outstation travel, corporate transportation, wedding transportation, group tours, tempo traveller bookings and luxury bus rentals unless a separate written agreement specifically states otherwise.

The objective of this policy is to provide a transparent framework that explains when a booking may be cancelled, how refunds are calculated, situations where cancellation charges may apply and the responsibilities of both customers and the company throughout the cancellation process.

By confirming a reservation, making an advance payment or using our transportation services, customers acknowledge that they have read and accepted this policy together with our Terms & Conditions.

Confirmed Bookings

A booking is considered confirmed only after it has been accepted by Shyam Sarthi Travels through verbal confirmation, written confirmation, WhatsApp confirmation, email confirmation or receipt of any required advance payment.

Customers should carefully verify the travel date, pickup address, reporting time, destination, passenger details, vehicle category and contact information immediately after receiving confirmation. Any discrepancy should be reported as early as possible.

Customer Cancellation Requests

Customers may request cancellation of a booking before commencement of the journey by contacting Shyam Sarthi Travels through the official communication channels used during booking. Cancellation requests should include the booking details and sufficient information to identify the reservation.

Earlier cancellation requests generally provide greater flexibility in managing vehicle schedules and may improve refund eligibility wherever applicable. Delayed cancellation requests may reduce the possibility of a full refund because vehicles, drivers and operational resources may already have been allocated.

A cancellation request is considered received only after acknowledgement from the company. Customers are advised to retain any acknowledgement or communication confirming the cancellation request.

Booking Modifications

Whenever operationally possible, customers may request changes to travel dates, pickup locations, destinations, reporting times or vehicle categories instead of cancelling the reservation completely.

Approval of booking modifications depends upon vehicle availability, driver scheduling and operational feasibility. Certain modifications may require revised pricing where travel distance, vehicle category, duty hours or other booking requirements change.

The company will make every reasonable effort to accommodate modification requests received sufficiently in advance of the scheduled departure.

Refund Eligibility

Refund eligibility depends upon several factors including the time of cancellation, booking category, advance notice provided, operational expenses already incurred and whether the journey has commenced.

Each cancellation request is reviewed individually to determine the appropriate refund amount, if any, after considering applicable operational commitments and payment records.

Where cancellation charges are applicable, such charges may be deducted before processing any eligible refund.

Refund Method

Approved refunds are generally processed through the same payment method originally used by the customer wherever reasonably possible. In situations where the original payment method cannot be used, an alternative mutually acceptable method may be arranged in accordance with applicable financial and legal requirements.

Customers may be requested to provide payment confirmation or banking information where necessary to complete the refund process accurately.

Refund Processing Time

Once a refund request has been reviewed and approved, Shyam Sarthi Travels will initiate the refund process within a reasonable period. The actual time required for the amount to appear in the customer's account depends upon the payment method, banking procedures, payment gateway processing and financial institution policies.

Customers are requested to allow sufficient processing time before raising duplicate refund requests. If additional verification is required, the processing period may be extended to ensure the refund is issued accurately.

The company will make reasonable efforts to keep customers informed whenever additional documentation or verification is required before processing the refund.

Non-Refundable Charges

Certain expenses incurred before cancellation may not be refundable. These may include government taxes already deposited, permit charges, toll reservations, parking fees, third-party service charges, payment gateway fees or other operational expenses that cannot reasonably be recovered after confirmation of the booking.

Wherever applicable, such expenses may be deducted from the refundable amount before the balance refund is processed. The company will apply these deductions fairly and only where they are genuinely incurred.

Special Event And Group Bookings

Bookings made for weddings, corporate events, conferences, festivals, VIP transportation, pilgrimage tours, large group travel or multiple vehicle reservations often require advance operational planning and dedicated resource allocation. Such bookings may be subject to customised cancellation terms communicated during the quotation or confirmation process.

Customers are advised to review any event-specific booking conditions carefully before making payment. Where separate written terms have been agreed, those terms shall take precedence over the general provisions of this policy.

Cancellation By The Company

In exceptional circumstances, Shyam Sarthi Travels may be required to cancel a booking due to vehicle breakdown, driver unavailability, natural disasters, government restrictions, road closures, safety concerns or other circumstances beyond reasonable operational control.

Whenever reasonably possible, the company will attempt to arrange an alternative vehicle or provide another suitable travel solution to minimise inconvenience. If no practical alternative can be arranged, eligible payments received from the customer shall be refunded in accordance with this policy.

Cancellation by the company does not automatically create liability for indirect losses including missed flights, missed trains, hotel reservations, business opportunities or similar consequential expenses.

No-Show Policy

A booking may be treated as a no-show if the customer fails to arrive at the agreed pickup location within a reasonable waiting period without prior communication or if repeated attempts to contact the customer remain unsuccessful using the registered contact details.

In no-show situations, cancellation charges may apply because the vehicle, driver and operational resources have already been committed for the scheduled journey.

Unused Services

Refunds are generally not available for services that were available but intentionally not used by the customer after the journey commenced. This includes voluntarily skipped travel segments, unused waiting time or optional services declined during the trip unless otherwise agreed in writing.

Partial use of a confirmed booking does not automatically entitle the customer to a proportional refund. Each request will be reviewed according to the specific circumstances of the booking.

Force Majeure

Shyam Sarthi Travels shall not be held responsible for cancellations, delays or interruptions resulting from circumstances beyond its reasonable control. These circumstances may include natural disasters, floods, earthquakes, heavy rainfall, landslides, road closures, political disturbances, civil unrest, strikes, public emergencies, government restrictions, fuel shortages, accidents or any other unforeseen event affecting transportation services.

In such situations, the company will make every reasonable effort to minimise inconvenience by providing updates, suggesting alternative arrangements where operationally possible or processing eligible refunds in accordance with this policy.

Customer Responsibilities

Customers are responsible for providing accurate booking information including travel dates, pickup location, destination, passenger details and contact information. Incorrect information may affect cancellation eligibility, refund processing or the successful completion of the journey.

Customers should retain booking confirmations, payment receipts and cancellation acknowledgements until the refund process has been completed. These records may be required to verify payment or resolve booking-related queries.

Changes To This Policy

Shyam Sarthi Travels reserves the right to update, revise or modify this Cancellation & Refund Policy whenever necessary to reflect changes in business operations, legal requirements or service procedures.

Any revised version becomes effective from the date it is published on the official website unless otherwise stated. Customers are encouraged to review this page before making new reservations.

Need Assistance?

If you have any questions regarding cancellations, refunds, booking modifications or payment status, please contact Shyam Sarthi Travels using the official contact details available on our Contact Us page. Our support team will make every reasonable effort to assist you promptly and provide clarification regarding your booking.